About Our Services

At Common Sense Communication, we keep it real.

We provide custom coaching, workshops, and training to help teams communicate stronger. We partner with private and public organizations across the United States, offering personalized training on topics such as:

  • Emotional Intelligence

  • Leadership Development

  • Communication & Boundaries

  • Trust Building (and Rebuilding)

  • Customer Service Skills

  • Change Management

  • Preventing Employee Burnout

  • and more…

Our Founder

Kelli Frank, M.S.

Owner & Lead Trainer

 
 

Kelli Frank is an accomplished professional speaker, award-winning trainer, consultant, and founder of Common Sense Communication LLC and Chinook Safety Consulting. She currently serves as the Senior HR Trainer at Jefferson County, where she facilitates classes for employees and manages the LEAD program (a multi-year leadership development program for the County). Kelli holds a graduate degree from Colorado State University and brings more than 15 years of work experience in higher education leadership, HR, crisis response, and violence-prevention arenas. Kelli considers herself to be a lifelong learner, who is motivated to bring authenticity, compassion, and humor to everything she creates.

Before transitioning to HR Learning & Development, Kelli spent over a decade working on college campuses. Most recently, she served as the Director of Behavioral Intervention and Student Conduct at Metropolitan State University of Denver. In this role, she led the campus Behavioral Intervention Team (CARE Team), developed a case management program, supervised a staff of case managers and conduct officers, and coordinated crisis response with campus police & mental health staff. She has enjoyed teaching courses in higher ed law, human services, counseling, crisis de-escalation, and EDI. Her research has focused on critical topics such as communication, crisis de-escalation, threat management, behavior change, and prevention of gender-based crimes. Outside of her professional pursuits, Kelli enjoys quality time with her loved ones and exploring the breathtaking recreational opportunities Colorado has to offer

B.A. - Sociology & Psychology - University of Washington (2011)

M.S. - Student Affairs in Higher Education - Colorado State University (2014)